The short version
Your purchase is made with our retail partner, so returns and refunds follow the retailer’s return policy — one of the most customer-friendly in e-commerce. In most cases that means a generous return window from the delivery date for items in new condition with their packaging.
How to start a return
- Open your order history with the retailer where the purchase was completed.
- Select the item and the reason for the return.
- Follow the instructions — you will usually receive a prepaid label or a drop-off QR code.
- The refund is issued to your original payment method once the retailer receives and checks the item.
Things worth knowing for baby textiles
- Keep swaddles unwashed and in their original packaging until you are sure of the size — washed or worn textiles for babies are frequently excluded from returns for hygiene reasons.
- The sound machine and other electronics may have a separate window or restocking terms; the retailer shows the exact policy on the order page.
- If an item arrives defective or not as described, that is handled as a claim rather than a normal return — refunds or replacements typically ship faster in that case.
Exchanges
The fastest “exchange” for a wrong size is usually a return of the original and a fresh order for the size you need — the retailer processes both independently, so the new swaddle does not wait for the old one to travel back.
Not sure whether your case qualifies? Contact us and we will help you read the policy.